Baggage Info

Please make sure that your luggage is in conformity with the provisions of the applicable flight

20

Currently valid promo up to the maximum 20 kg luggage per passenger per Domestic flight and 10 kg luggage per passenger per International flight. Do not miss this promo!

7

Our initial rates includes for Citilink flights 7 kg carry-on baggage. Here’s how to fly lightweight and safe.

Baggage that can be check-in for free

This section provides the information about the free luggage that we provide for our valued customers.

Those which are not included in the luggage check-in

Hand Luggage

For our initial tariff, you are allowed to bring one of the main hand baggage and a small object to total weight combined of up to 7 kg. If you are traveling with a toddler, you are allowed to bring food toddlers. If seats are booked for a toddler, you are also allowed to bring a toddler car seat that has been approved to the cabin. Contact Citilink Reservations so we can include them in your booking.

Sports Equipment

Large-sized object can be included as part of the luggage that are entrusted in your fare, if sufficient space is available.

Adults and Kid

Size Information:
L: 56cm
W: 36cm
H: 23cm
L + W + H = 115cm Max. weight. 7 kg

The luggage that are prohibited
01. Nail clippers
02. File nail
03. Folding knive
04. Scissors
05. Knive or cutting tools

06. Weapon toys
07. Sprays
08. Matches or lighters
09. Equipment
10. Beater

11. Fire arms and ammunitions
12. Electronic ciggarates

The maximum length of a large objects depend on the type of the aircraft. Please remember, if your trip is composed of several flights, the applicable maximum limit is the smallest one.

Airbus A320 :
Jakarta, Denpasar, Ujungpandang

1,58m

Airbus A320 :
Medan, Balikpapan

2,77m

Days

For the damaged
luggage

21 Days

For the delay or damaged luggage

We will ensure that your luggage arrives on time and in the same condition as we receive it. If the Baggage that are entrusted or your cabin baggage is lost or damaged, you can ask the help of the staff in Citilink Baggage Booth in the airport of arrivals or to the Citilink Service Desk if Citilink Baggage Booth is not available. If your luggage is damaged, you must show the the luggage to the staff to learn the damage level.

2 hours

Prior to departure

Check-in and registration of the luggage kiosk/counter is opened

30 minutes

Prior to departure

Check-in and registration of the luggage kiosk/counter is opened

25 minutes

Prior to departure

Ready at Embarkation Gate

Check In

No later than 30 minutes*
Check-in must be completed prior to the scheduled departure time of your flight.

After this time limit, passenger will not be served.

Boarding

No later than 20 minutes*
Boarding should be performed prior to the scheduled departure time of your flight. After this time limit, passenger will not be allowed to board onto the aircraft.